Terms of service
OVERVIEW
Welcome to Soul Kofi. The terms “we”, “us” and “our” refer to Soul Kofi.
Soul Kofi operates this store and website, including all related content, features, products and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.
By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use our Services.
1. Access and Account
By using our Services, you confirm that you are at least the age of majority in your state or territory.
You agree to provide accurate, complete and current information for all purchases and account details. You are responsible for maintaining the confidentiality of your account and all activity under it.
2. Our Products (Coffee & Freshness)
We sell roasted coffee beans, which are a perishable product.
We strive to represent our products as accurately as possible. However:
- Colours, packaging, and appearance may vary depending on your device
- Tasting notes are subjective and may differ per individual
All product descriptions and availability are subject to change at any time without notice.
3. Orders
When you place an order, you are making an offer to purchase.
We reserve the right to accept or decline any order at our discretion. Orders are only confirmed once payment has been processed and we issue confirmation.
We may cancel or limit orders if we suspect:
- Fraud
- Unauthorised activity
- Commercial resale
4. Prices & Billing
All prices are in AUD and may change without notice.
You agree that:
- Payment details provided are accurate
- You are authorised to use the payment method
- You will pay all charges including shipping and applicable taxes
5. Shipping & Delivery
Delivery timeframes are estimates only and not guaranteed.
We are not responsible for delays caused by:
- Shipping carriers
- Customs or postal disruptions
- Events outside our control
Once your order is dispatched, risk passes to you.
Please refer to our Shipping Policy for full details.
6. Returns & Australian Consumer Law
Due to the perishable nature of coffee, we do not accept returns for change of mind.
However, nothing in these Terms excludes your rights under the Australian Consumer Law.
You are entitled to a replacement or refund if a product:
- Is faulty or defective
- Is not as described
- Is incorrect
Refer to our Refund Policy for full details.
7. Intellectual Property
All content on this website—including branding, text, images, and design—is the property of Soul Kofi or its licensors.
You may not reproduce, copy, or use any content without prior written permission.
8. Optional Tools
We may provide access to third-party tools “as is” without warranties. Use of these tools is at your own risk.
9. Third-Party Links
Our website may include links to third-party sites. We are not responsible for their content, policies, or practices.
10. Relationship with Shopify
Our store is powered by Shopify. However, all purchases are made directly with Soul Kofi.
You agree that Shopify is not responsible for any issues related to your purchases from us.
11. Privacy
Your personal information is handled in accordance with our Privacy Policy and Shopify’s privacy practices.
12. Feedback
Any feedback, suggestions, or reviews you submit may be used by us without restriction or compensation.
13. Errors & Inaccuracies
We reserve the right to correct any errors, inaccuracies, or omissions at any time, including after an order has been placed.
14. Prohibited Uses
You may not use our Services for:
- Illegal activities
- Fraud or misleading conduct
- Violating intellectual property rights
- Disrupting or harming the website
We may suspend or terminate access if these Terms are violated.
15. Termination
We may terminate your access to our Services at any time without notice if you breach these Terms.
16. Disclaimer of Warranties
Our Services and products are provided “as is” and “as available” without warranties, except as required by law.
17. Limitation of Liability
To the fullest extent permitted by law, Soul Kofi is not liable for indirect or consequential damages arising from use of our Services.
Nothing in these Terms excludes your rights under Australian Consumer Law.
18. Indemnification
You agree to indemnify and hold harmless Soul Kofi and its partners from any claims arising from your breach of these Terms.
19. Severability
If any provision is found to be invalid, the remaining provisions will still apply.
20. Entire Agreement
These Terms, along with our policies, form the entire agreement between you and Soul Kofi.
21. Assignment
You may not transfer your rights under these Terms without our consent. We may assign our rights without notice.
22. Governing Law
These Terms are governed by the laws of Victoria, Australia.
23. Changes to Terms
We may update these Terms at any time. Continued use of our Services means you accept those changes.
24. Contact Information
Soul Kofi
📧 soulkofi.ltd@gmail.com
📍 [Insert Business Address]
📞 [Insert Phone Number]
🧾 18693434847